Our biggest advantage for clients is in research services and analytics. We believe in human intelligence (versus the artificial kind) to guide our research, and have assembled the best and brightest experts in IO psychology and psychometric research to work with us to design and communicate results of our job analysis, validation, and job performance research projects for clients. To facilitate our research in a secure and seamless manner, we designed the PointLeader system to serve as both a research engine and talent management system. Our research services also include custom assessment development, performance system improvement, and diversity evaluations. Organizational level data for brand loyalty, profits, EEOC/OFCCP findings are often included as outcomes in our final models.
Our research archives include over 400 reports of the results from job analysis, test validation, performance measurement and leadership development research studies. Most of these studies are proprietary; however, a select few are made available through consent of the author and/or client. These are listed below, as are results from our synthetic validity and psychometric research studies. Synthetic validity is often an important factor in starting an assessment project. By breaking a job down into its critical competencies, we are able to specify a predictive profile based on the results of our existing validation studies. This is one source of validation evidence for use of assessments in any job in any organization. We continue to collect localized validity data throughout our client projects, to ensure we have the most predictive and legally defensible system possible.
A retail business with over 10,000 outlets faced the costly problem of less than 5% average annual retention across customer service representatives. The previously used applicant assessment was too cumbersome for users and was not improving the retention problem. HR leaders sought a more effective solution that would streamline applicant selection to a 2 – hour window and improve retention.
PointLeader responded to the client problem with the solution and approach as shown in this video.